Cookie Refund & Return Policy
Due to the perishable nature of our products, all sales are final, and we do not refund or take any returns.
If there is an issue with your order once received, please send us pictures by email within two days of delivery to [email protected]. Provide photos of all the cookies in their original packaging, including the gift box and shipping box. Ensure pictures of the cookie bags show the label facing up and the cookie flavor’s white label visible.
We recommend you eat your cookies/treats within two days of receipt or freeze them for future cravings because they have no preservatives and real butter. Make it a SWEET Experience.
If we do not have a flavor request, your order might be delayed, or we will substitute up to one flavor.
Shipping and Refund Policy
Our Core Shipping Days are Monday, Tuesday, Wednesday. Our facility is closed on Thursday, Saturday and Sunday.
We use USPS Priority Mail for all packages of 6 cookies or more. You may upgrade to FedEx 2 Day Air if you choose for additional cost.
All packages that are 2 or 4 Cookies are shipped by USPS Ground Advantage.
We reserve the right to change the service ship date and carrier based on meeting our delivery guidelines for freshness.
We do not require a recipient’s signature when delivering to address of recipient.
Please ensure all shipping information is correct and includes suite numbers, unit numbers, floors. Incorrect addresses or incomplete addresses could cause delays and might result in additional costs or delivery not being made to correct address.
Blue Chip Cookies is not responsible for any shipment delivery if information is incomplete at the time of submission. We will do everything we can to ensure the information is correct if we notice an issue might arise.
An email with a tracking number will be sent to you when your “Cookie Order” is printed out and in the preparation phase. You can track your cookie box travels by clicking on the tracking number, which lets you know when your package is on the way and scanned at each transit point.
If you are shipping to a business, we recommend you do so on a Monday or Tuesday to prevent packages from sitting at the company over the weekend.
Please understand certain shipping situations; we cannot be held responsible, and we will not refund. Examples include:
- Incorrect/wrong addresses (Additional charges will apply.)
- USPS or FedEx Operational Issues
- Apartment complexes with no access or limited area to leave packages.
- Bad weather: storms, snow, hurricanes, tornadoes, floods.
- National or State Emergencies: Pandemics, Earthquakes, Fires, Accidents.
- Holiday Peaks can delay your shipment up to 5 days.
- No suite or apartment number, or incorrect.
- Rural locations that extend travel.
- Recipients not at the site, they moved, no longer at a company.
- Packages delivered and theft occurs.
- Forwarding of packages due to recipient moved.
- City apartments or condos that have a bellman or receiving department.
- The business closed for a holiday or permanently.
- Military addresses that are not correct.
- Company pick-up of mail from Maildrop vs. direct delivery
- Delay in eating cookies upon receipt and not following the instructions on the packing slip.
- The recipient is out of town, has mailroom delays (offices, universities, hospitals), and if the recipient is unaware of a gift arriving.
- We will ship internationally, based on customs. The customer takes this risk of shipping internationally or to military locations. Please send an email to [email protected]
- Our cookies are packaged to stay fresh up to 7 days from shipping and if put in the freezer immediately can last up to 3-6 months in original packages.
In order to prevent situations from arising Blue Chip Direct recommends the following:
- Track your packages and although it is nice for recipients to be surprised, call them within 2 hours of delivery.
- If you find that your recipient is out of town, ask the recipient to have a neighbor put them in their freezer until they return.
- Send us and email asking to delay shipping, we will make this happen immediately.
- Sign up for USPS or FedEx or UPS Notification Program.
- Ship early in the week.
