As a small business and with a perishable product, our policy is that we do not offer refunds, and all sales are final. We will do everything possible to make it right if we believe we are 100% responsible.
We know things can happen with the weather, incorrect entries, or people not at home, so we will look at each case and make a determination. Many times, it may be a USPS or FedEx issue, and we will work to get a refund and then provide this to you once received.
In general, please be sure your shipping information is correct and the recipient is aware when it is delivered.
We will try to over-communicate through email the processing of your order:
- We send you an email when the order is placed with all your shipping info and what was purchased. Please make sure everything is correct.
- We review each order before we print the shipping label, typically one day in advance of preparing your cookie shipment. You will receive an email when we print the label.
- When the cookie package hits the mail stream, you receive a 3rd email. We can still make changes for you with the carrier. No guarantee, but manageable.
- We then send a 4th email, lastly, when it is delivered. Be aware that FedEx and USPS do not ring a doorbell; they just leave the package. Be sure to contact your recipient when it shows delivered.
Please know we cannot be responsible for weather conditions, emergencies, traffic jams, carrier groundings or issues, and other matters like stolen packages. Be sure to let FedEx and USPS know where a secure location is at your business or home.
In closing, know we do all we can to ensure a sweet experience, but some things are simply out of our control. Thank you for understanding.